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How do I return an item? How do I return an item? Collision Tools Direct Returns & Refunds Customers may return unused stock items within 30 days of purchase. All returns are subject to a 25% restocking fee. All freight charges incurred are the responsibility of the customer. No credit will be issued for shipping charges unless the return is a result of our error. We are not responsible for returns lost in transit. We strongly recommend using a shipping service with tracking. Special Order or Non-Stock Items All Non-stock, Special Order, and Drop Shipped Items are subject to 25-50% Restocking Fees depending on manufacturer. All returns to Collision Tools Direct must be accompanied by a Return Merchandise Authorization Number (RMA#). You may request an RMA Number by sending an email to: [email protected] Please include the following Information your request: Your Email Address Your Name Phone Number Order Number Product Description Reason for Return All Returns must be in new resalable condition, in no way missing or damaged parts. NOTE: RMA must be requested no later than 30 Days after Purchase and Returned product must be received No later than 40 Days of Purchase to Qualify for ANY refund. If the merchandise you ordered has been damaged in transit, you must contact us within 24 hours of receipt in order for the merchandise to be returned and/or replaced. It is the responsibility of the Purchaser to Inspect Package Upon Delivery for damage and NOTE any damage to Item or Packaging on Delivery Receipt. Be sure the Driver also notes the damage. Please retain all packaging in case the carrier wants to inspect the goods onsite. Damages to Package that are not noted on bill of lading or delivery receipt may Void your Claim. Return & Refund Exclusions:
Still Have Questions? Contact Customer Service For questions regarding products, order delivery, or returns, please contact Collision Tools Direct Customer Service: Email: [email protected] Phone: 1-877-966-7772 Contact us: Collision Tools Direct 479 Kaanapali Ln, Bastrop, TX 78602.
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