Terms and Conditions

PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.

Terms And Conditions Of Sale

All brands, trademarks, and names are the property of their respective owners.

All prices are subject to change without notice.

In stock items are shipped same day on orders placed Monday-Friday before 2:00 PM Central Standard Time. Orders placed after 2:00 PM are shipped the following business day (Saturday & Sunday excluded). Items shipped directly from manufacturer may take longer for shipping & delivery. You will be notified of any back-ordered items or delayed shipments.

Items that qualify for Free Shipping are shipped via Ground Service. Expediting a Free Shipping item incurs additional charges. Please contact us for help if you need assistance with this issue.

Shipping charges are calculated according to weight and destination. Some items with flat rate shipping charges are charged per Continental US shipments Occasionally shipping charges may need to be adjusted. You will be notified of any shipping charge adjustments prior to your order being shipped.

Items shipped directly from manufacturer and truck shipments cannot be shipped 2nd Day Air.

Purchaser is fully responsible for off loading and installation of product, unless Prior arrangements have been made. **Signature Service for UPS and FedEx deliveries must be noted on the order.

Collision Tools Direct Returns & Refunds

Customers may return stock items that are unused within 7 days of purchase for a 100% product refund. All freight charges incurred in this transaction are the responsibility of the customer. After 7 days items that are unused may be returned with a 25% restocking charge. Refunds will be made on credit cards for credit card purchases and by company check for all other purchases. No credit will be issued for shipping charges unless the return is a result of our error.

Special Order or Non-Stock Items
All Non-stock or Special Order Items will have 25-50% Restocking Charges/Fees applied depending on manufacturer.
This includes drop shipped items.
See also Extended Information Tab in product for more information from certain manufacturers.

All returns to CollisionToolsDirect.com must be accompanied by a (RMA#) Return Merchandise Authorization Number . You may request an RMA Number by sending an email to: [email protected]
Please include the following Information your request:

Your Email Address

Your Name:
Phone Number

Fax Number
Order Number

Product Description
Reason for return

Products that meet the following criteria Will Qualify for the 7 Day Return Policy:

Product is in original packaging
Product is in no way damaged or missing parts
RMA Number has been issued

NOTE: RMA must be requested no later than 30 Days after Purchase and Returned product must be received No later than 40 Days of Purchase to Qualify for a refund.

If the merchandise you ordered has been damaged in transit, you must contact us within 24 hours of receipt. It is imperative that we are contacted immediately in order for the merchandise to be returned and replaced. It is the responsibility of the Purchaser to Inspect Package Upon Delivery for damage and NOTE any damage to Item or Packaging on Delivery Receipt. Be sure the Driver also notes the damage. Please retain all packaging in case the carrier wants to inspect the goods onsite. Damages to Package that are not noted on bill of lading or delivery receipt may Void your Claim.

Return & Refund Exclusions:

. Repair kits

. diagnostic equipment

. software-based applications are non-returnable and non-refundable.

. Used Equipment (sold As / Is)

Still Have Questions? Contact Customer Service

For questions regarding products, order delivery, or returns, please contact Collision Tools Direct Customer Service:
Email: [email protected]
Phone: 1-877-966-7772


All New Items are Also Covered by the Manufactures warranty. These warranties vary by Product. If you have any questions please contact us for details.
Manufacture warranty must go to local service centers.

On warranty items freight will be reimbursed after determination has been made of Claim.

After 30 days, any defect in merchandise must be addressed directly with the manufacturer of that product. We reserves the right to replace, repair, or reject any item returned for warranty consideration. If warranty Claim is denied you will be responsible for any charges to return and or repair of the product.


The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Collision Tools Direct. The collective work includes works that are licensed to Collision Tools Direct. Copyright 2015, Collision Tools Direct ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Collision Tools Direct or purchasing Collision Tools Direct products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Collision Tools Director to purchase Collision Tools Direct products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Collision Tools Direct. You further agree not to change or delete any proprietary notices from materials downloaded from the site.

Limitation of Liability

Collision Tools Direct shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Collision Tools Direct has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.

Typographical Errors

In the event that a Collision Tools Direct product is mistakenly listed at an incorrect price, Collision Tools Direct reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Collision Tools Direct reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Collision Tools Direct shall issue a credit to your credit card account in the amount of the incorrect price.

Term; Termination

These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Collision Tools Direct without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.


Collision Tools Direct may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Collision Tools Direct.

Use of Site

Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Collision Tools Direct or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.

Participation Disclaimer

Collision Tools Direct does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Collision Tools Direct is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Collision Tools Direct reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Collision Tools Direct in its sole discretion.


You agree to indemnify, defend, and hold harmless Collision Tools Direct, its officers, directors, employees, agents, licensors and suppliers (collectively the "Service Providers") from and against all losses, expenses, damages and costs, including reasonable attorneys' fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.

Third-Party Links
In an attempt to provide increased value to our visitors, Collision Tools Direct may link to sites operated by third parties. However, even if the third party is affiliated with Collision Tools Direct, Collision Tools Direct has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Collision Tools Direct. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Collision Tools Direct seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).

Freight Forwarding Companies
Orders made by Freight Forwarding Companies, Exporters, and companies who offer similar services must be paid in advance via wire transfer.